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Information about the store

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Confianza

WHY TRUST THESOLEUNIVERSE?

  • We have delivered over 5500 packages worldwide since TheSoleUniverse began.
  • We have 100% customer satisfaction (you can see some feedback on our Instagram).
  • We are 100% transparent with our customers.
  • Personalized attention 24 hours / 7 days a week.

WHY THESE PRICES?

We can afford these prices thanks to the importation of products directly from the factories, besides not having stock or a physical store.

Pago

WHAT PAYMENT METHODS DO YOU USE?

Currently, we accept payments by VISA/MASTER CARD, BANK INCOME, and BANK TRANSFER, being the payment by VISA/MASTERCARD the most used by our customers. All payment methods have SSL client security, so they are protected against any threat.

Envío

HOW IS THE SHIPPING PROCESS? HOW LONG DOES MY PACKAGE TAKE?

  1. Payment is made via Visa/Master Card. (Instantly)
  2. Payment is processed. (Instantly)
  3. The order is processed. (2-5 business days)
  4. Correos Internacional is in charge of delivering the package. (5-25 working days)

TOTAL TIME: 7-30 working days

WHAT HAPPENS IF I AM NOT THERE WHEN THE POST OFFICE DELIVERS THE PACKAGE?

They will leave a notice. The next day you can go and pick it up at the nearest post office.

WHY IS IT NOT POSSIBLE TO SEND PAID AGAINST REIMBURSEMENT?

The order is sent directly from the factories to the indicated address, as it is sent by international mail, it does not give us the possibility of Paid against reimbursement as payment.

I HAVEN'T RECEIVED MY ORDER, WHAT CAN YOU DO?

We guarantee a refund if you have not received the ordered item within 90 days. If 90 days have passed and you have not received the ordered item, you can request a full refund by sending an e-mail from the contact section indicating the order reference. Once the refund has been requested, our team will study your case and will inform you of a resolution within 72 hours. If your request is approved, a refund will be made for the amount of the article not received. If possible, it will be made using the same payment method that I use when ordering. Depending on the method of payment, the refund may take 5 to 10 business days to become effective.